Refund policy

At our store, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we offer a hassle-free return and refund policy.

Returns
You may return any unopened and unused items within 30 days of purchase for a full refund. To be eligible for a return, products must be in their original condition and packaging. Please note that certain products such as makeup, skincare, and bath items cannot be returned if opened due to hygiene reasons.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days. Shipping charges are non-refundable, and customers are responsible for return shipping costs.

Exchanges
If you wish to exchange an item for a different one, please contact our customer support team at contact@almassaba.uk. Exchanges are subject to product availability.

For any questions or concerns regarding returns, refunds, or exchanges, feel free to contact us at contact@almassaba.uk. Your satisfaction is our priority